Frequently asked questions (FAQ)

If you order a new, unworn watch and state a delivery address outside the EC, German VAT will not be applied. This VAT will be automatically deducted from the original order value once registration has successfully been completed. Post-export, the domestic VAT for the value of the goods (without German VAT) is to be declared and payed to the competent authorities within your countryor to the shipping service provider. Detailed information regarding import regulations can be obtained from your local customs authority

A sample calculation:

Alternatively, you can select a delivery address within Germany and then export the watch yourself: No shipping costs will then be charged, however the German VAT will be applied. The watch can then be sent to you with an export document.

When you leave Germany, let the document be completed by the German customs office and send back to you as we can then refund the German VAT to you. With entry into a non-EU country, you will then only be requested by the local customs authorities to pay the VAT of the purchase amount (without German VAT).

A sample calculation:

No, with delivery to EC countries, no customs duty applies. Also no VAT from your country will be charged as the German VAT has already been applied. It is as though you have ordered from an online shop within your own country.

Usually, delivery within Germany takes 2-3 working days. For detailed information please see the following chart:

Within Germany, orders up to the value of EUR 10.000 are shipped with UPS Express. With deliveries valuing more than EUR 10.000, we work together with a partner company specialized in the transport of valuable goods

As soon as your order has been shipped, you will receive an email with a parcel tracking number with which you can follow the delivery status.

As a matter of course your parcel is insured to the full purchase value against any damage and theft that occurs during shipping. On such an occasion, please contact us immediately.

You are very welcome to let us know if, for example, you would like your watch to be delivered on a certain work day.

However, to be able to fulfil your request, we would need a handling time of 2-3 working days. Whilst completing your address details in the ordering process, you have the option to leave a message stating your delivery requests. You can also contact our customer service directly to arrange your desired delivery date.

The delivery is insured to the full purchase value. Within Germany the insured shipping is free of charge and insured to the full purchase value. Orders that are shipped abroad are also insured to the full purchase value.

Dependent upon your adjustment requests, we will inform you if additional costs will apply. Watchstrap shortening is free of charge before your watch is delivered.

We would be happy to exchange the watchstrap for you. Please contact our customer services to confirm whether your desired watchstrap is available and whether an exchange without additional costs is possible.

We can include a replacement watchstrap within your delivery parcel. Our customer services will be happy to offer you further assistance and verify whether your request is possible without any additional costs.

We offer cost-free watchstrap shortening before delivery. Please let us know your wrist measurement so that the watchstrap can be shortened to the correct length.

All new, unworn watches come with a full two year international manufacturer's guarantee. With your watch you receive a license holder stamped guarantee card complete with the date of purchase. With used watches, we offer a 1 year worldwide warranty.

Cost-free worldwide collection and return of the watch in the event of a claim under the guarantee
Repairs and service carried out by the manufacturer, in the case of faults or defects covered by the manufacturer's guarantee

All new, unworn watches are delivered with their original box and papers and come with a full two year international manufacturer's guarantee. With your watch you receive a license holder stamped guarantee card complete with the date of purchase. With used watches, we offer a minimum 1 year warranty. Used watches that are younger than 2 years additionally have the remaining term of the original manufacturer's guarantee. Please check your guarantee papers for the exact length of the remaining guarantee term.

Yes, new, unworn watches come with a full two year international manufacturer's guarantee. With your watch you receive a license holder stamped guarantee card completed with the date of purchase. With used watches, we offer a 1 year worldwide warranty.

In the event of a guarantee case, simply contact us. As part of the SHOP Guarantee Services, we offer cost-free collection and delivery of your watch to the concessionary. He will then forward your watch to the manufacturer, as stated in the guarantee terms and conditions. After repair, your watch will be shipped back to you fully insured and free of charge. We’re your direct contact partner during the whole process and feel welcome to contact us at any time.

Yes, we offer a 1 year worldwide warranty on used watches. In the event of a warranty case, we will collect the watch from you, have it repaired and return it to you free of charge.

All new, unworn watches are sent complete with the original box and papers. The papers contain the product description, user manual and the guarantee papers including the license holder stamped guarantee card completed with the date of purchase.

If for any reason you are not completely satisfied with your watch, you can return your watch within 14 working days of receiving it. You will then be refunded the full purchase price. Detailed information regarding your right of cancellation can be found here.

As soon as we have received your written notification of cancellation via post or e-mail within a period of 14 working days, we will collect the goods from you. For returns within Germany, you will be charged of EUR15 return costs. Within the next 14 working days you will be refunded the full purchase price via the same payment method through which the order was originally placed. The returns and refund process is free of charge. Further information regarding returns can be found here.

As soon as we have received your written notification of cancellation via post or e-mail and within the 14 days legal deadlinea period of 14 working days, we will collect the goods from you. When purchases are returned from EU countries (except Germany), the return shipping costs are between EUR 40-EUR 70, these costs being covered by the customer. Within the next 14 working days you will be refunded the full purchase price including shipping costs via the same payment method through which the order was originally placed. The returns and refund process is free of charge. Further information regarding returns can be found here.

If goods are being returned to us from Germany, the customer pays EUR15 in return shipping costs.

If goods are being returned to us from an EU country, (except Germany), the return shipping costs are between EUR40 - EUR70, these costs being covered by the customer. For returns from non-EU countries, the return shipping costs are max. EUR 150, these costs being covered by the customer.

Detailed information regarding your right of cancellation can be found here.

All of our watches are obtained from approved jewellers across the EU.

As a pure online shop, we do not have a retail shop. However, through our network of approved jewellers we can offer watches that are usually in stock and available within 2-3 working days.

SHOP guarantees for the sale of 100% genuine, brand watches. All new, unworn watches are shipped in the original packaging with all papers, including the license holder stamped and purchase-dated guarantee card. All used watches offered in our assortment have been thoroughly assessed by our experts to ensure authenticity and condition, giving you the required reassurance to simply enjoy the selection process and leave the rest to us.

All new, unworn watches are delivered in their original packaging including the license holder stamped guarantee card complete with the date of purchase.

Each used watch within our assortment has been thoroughly tested, authenticated and assessed by certified, expert watchmakers, our evaluation system enables an objective representation of the watches and therefore optimal transparency for our customers.

We do not use any stock photos or manufacturers images. So yes, the watches shown on the photos are the actual watches on offer.

All of the watches labelled „New/unworn“ are genuinely new, unworn and with no previous owner. They are not reworked to be "as good as new".